Choice Checks Return Policy (All items under 30 days are eligible for a refund)*
If you need to return a product. Please use the directions below for easy processing. (Customer will pay for shipping charges back to our warehouse unless its our mistake)
- Log into your account
- Look to the right of your order number
- select (VIEW DETAILS)
- Select on the right side in blue above the total of the order for ADD NEW RMA
- Select the Pull down menu's and select SAVE RMA. If you requested money back, it will be for product only.
Versa Check Software: If the software is opened (seal on flap of box is cut, torn, and CD seal is torn), it is NOT returnable. If you bought the wrong one and need to upgrade or degrade to the right version(only if the software is unopened), you may contact us by e-mail at sales@choicechecks.biz with your order number, and we will gladly upgrade you to the one you need. You would have to pay extra for the upgrade *varies accordingly* and also the shipping of the newer software. You are responsible for any shipping costs accumulated during this process.
VersaCheck Paper: Please email us for a RMA. Your refund will be for the product only, not including shipping. If paid by Credit Card, would take up to a week to receive refund (Most cases take less than 5 business days). We will email you with the credit receipt once issued.
Wrong product ordered? If you ordered the wrong product, we'll issue an RMA. You'll need to re-place the order for the correct product. Once we receive the RMA back, we'll issue credit back to your credit card. (Shipping is non-refundable) If we make an mistake, then we'll take care of the problem at our expense.
Printed Check Policy This is what you'll get in the email when we have your proof ready
* Printed checks do not quality for refund, due to product being printed and approved.
We have your proof for your order ready for viewing. NOTE* (when receiving the proof, the margins will be off 1/2" on top, bottom, left, and right) due to the program we use, it will create a PDF that will make the margins off 1/2". Please use your order number to open the PDF document. It is locked for your security and ours. We have this order on file as a template to make your future orders easier and accurate. Your proof is printed directly from the check printing program to a PDF format and does not show the perforations on the check. The perforations is above the company name on the 2 stubs below the Check on Top, and same principal with the Check in middle (White background, no actual check and is voided for added security). Print it like your using a regular check to make sure the alignment is correct for your program, and envelopes. (If we scan a check, and convert it to a PDF format, emailed, and you print it, it will be off lined because of the scanner making the PDF smaller/larger for the images.)
By Accepting the proof, you agree to the checks being exactly what you want. That includes the following
- Name/address is correct
- Name/address alignment is correct for your needs
- Lines are correct for your printing
- Bank Routing Number, checking account, and check number are correct.
- Fits your envelopes window.
Our return policy on printed checks
We will re-print your order free only if we make a mistake on the following items on a check - Your name or address on the check
- Bank information (included routing number, account number, and check number)
- Or we failed to have it properly aligned.
No refund on printed checks otherwise.
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